Frequently asked questions
How long does shipping take?
We typically deliver within 5–10 business days, depending on your location. You’ll receive updates at every step so you always know where your order is. We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I return or exchange a product?
Absolutely. You can return or exchange any product within 7 days of delivery as long as it’s unused and in its original packaging. We keep the process simple and hassle‑free. IF We are unable to accept returns on certain items, These will be carefully marked before purchase.
Do you offer free shipping?
Yes! We offer free shipping on all orders, with no minimum purchase required.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
We’ll make it right always. If anything arrives damaged or not working as expected, just share a photo or video within 48 hours, and we’ll send you a free replacement or a full refund. No long forms, no complicated steps.
What if the product is damaged or defective?
We’ll make it right always. If anything arrives damaged or not working as expected, just share a photo or video within 48 hours, and we’ll send you a free replacement or a full refund. No long forms, no complicated steps.
Is it actually safe to purchase from The Basic Supplies?
Yes, completely. Here’s why thousands of customers trust us:
- Secure Payments: All transactions are encrypted and processed through trusted payment gateways.
- Fast Customer Support: We respond quickly through WhatsApp, email, and social channels.
- Honest Policies: Clear returns, free replacements for damaged items, and no hidden charges.
- Real Products, Real Quality: We only list products that we personally test and approve.
- Growing Community: Many customers reorder from us because they love the quality and service.
Your satisfaction and safety are our top priority every order is protected from checkout to delivery.