Terms of service
Terms and Conditions
Last Updated: 29/12/23
This website is operated by The Basic Supplies. Throughout the site, the terms “we”, “us”, and “our” refer to The Basic Supplies. By accessing or using our website, purchasing products, or engaging with our services, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, you should not use our Services.
These Terms apply exclusively to users and customers located within India and are governed by Indian law.
1. Eligibility and Acceptance of Terms
By using this website, you confirm that you are at least 18 years of age or are accessing the Services under the supervision of a parent or legal guardian. Your use of the Services constitutes acceptance of these Terms and all policies referenced herein. We reserve the right to refuse service to anyone for any lawful reason.
2. Nature of Services
The Basic Supplies operates an online retail platform offering physical consumer goods. Our Services include product listings, order processing, customer support, and related e-commerce functions. We may modify, suspend, or discontinue any part of the Services without prior notice.
3. Product Information and Availability
We make reasonable efforts to ensure product descriptions, images, specifications, and pricing are accurate. Product images are for illustrative purposes only, and actual products may differ slightly due to packaging updates, manufacturing changes, or display variations. Product availability is subject to change without notice.
4. Pricing and Payments
All prices displayed on the website are in Indian Rupees (INR). Prices may include or exclude applicable taxes as stated at checkout. We reserve the right to change prices, offers, or promotions at any time. Orders will be processed only after successful payment through authorized payment gateways.
5. Shipping and Delivery
Delivery timelines shown on the website are estimates and may vary due to location, courier performance, or factors beyond our control. While we strive to deliver orders within the stated timeframe, delays may occur.
6. Returns, Refunds, and Cancellations
Returns, refunds, and cancellations are governed by our Refund Policy, which forms an integral part of these Terms. Customers are advised to review the Refund Policy before placing an order. Approved refunds will be processed through the original payment method in accordance with applicable Indian laws.
7. User Accounts and Responsibilities
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You agree to provide accurate and up-to-date information at all times.
8. Intellectual Property Rights
All content on this website, including text, graphics, logos, images, and design elements, is the intellectual property of The Basic Supplies or its licensors. Unauthorized use, reproduction, or distribution of such content is prohibited.
9. Third-Party Services
Our Services may rely on third-party platforms such as Shopify, payment gateways, and logistics providers. We are not responsible for the content, policies, or practices of such third-party services. Your use of them is subject to their respective terms.
10. Accuracy of Information
We do not guarantee that all information on the website is complete, current, or error-free. Content is provided for general information purposes only and should not be relied upon as the sole basis for decisions.
11. Feedback and User Submissions
Any reviews, suggestions, or feedback submitted by you may be used by The Basic Supplies for business-related purposes. You confirm that such submissions do not violate any third-party rights or applicable laws. We are not obligated to provide compensation or maintain confidentiality for submitted feedback.
12. Errors and Order Cancellations
In the event of errors related to pricing, product details, or availability, we reserve the right to correct such errors or cancel affected orders. Any payment received for a cancelled order will be refunded in accordance with our Refund Policy.
13. Prohibited Uses
You agree not to misuse the Services or violate applicable Indian laws. Prohibited activities include intellectual property infringement, harmful conduct, introduction of malicious software, or interference with website security.
14. Termination
We may suspend or terminate access to the Services if you violate these Terms or applicable laws. Obligations incurred prior to termination will remain enforceable.
15. Disclaimer of Warranties
The Services and products are provided on an “as is” and “as available” basis. Nothing in these Terms limits or excludes rights available under the Consumer Protection Act, 2019, or other applicable Indian laws.
16. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for indirect or consequential damages. Where liability is established, it shall not exceed the value of the product purchased.
17. Indemnification
You agree to indemnify and hold harmless The Basic Supplies from any claims arising from your breach of these Terms or misuse of the Services.
18. Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force.
19. Entire Agreement
These Terms constitute the entire agreement between you and The Basic Supplies regarding the use of the Services.
20. Assignment
You may not assign your rights without our consent. We may assign these Terms without restriction.
21. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India. Courts located in India shall have exclusive jurisdiction.
22. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.
23. Contact Information
For questions or concerns regarding these Terms, please contact us at:
Email: thebasicsupplies@gmail.com